RETURNS & EXCHANGE

RETURN AND EXCHANGE POLICY

If your items do not meet your expectations, please send us an email, and we will do our best to assist you. Refunds are issued for all unused and unopened items up to 14 days after receiving the order.

If you wish to refund or exchange an item with, you can always return an item to us within 14 days as long as the item is in unopened condition.

You can initiate the return process on our RETURN PORTAL, a shipping fee of 40 DKK applies.

It is important that you include the return slip filled with order number, when you return your package, as your return cannot be processed otherwise.

If you want to exchange an item, please return the purchased item and place a new order for the item to wish to exchange to. 

When you return an item, you are responsible for the item is safely and properly packed. You bear the risk for the returned goods, until we receive them.

Please remember to save postal receipt and tracking number when returning your items.

We aim to process all return orders within 5 days. Upon receiving your return order, you will receive a confirmation email. After receiving confirmation of your return order, please allow up to 5 business days for the refund to be credited to your account.